FAQ

Payment

Diamond Specialist accepts most forms of payment. We accept Visa, MasterCard, EFTPOS, Cash, bank cheques, money orders and wire transfers (please note that cheques, wire transfers and money orders must be cleared prior to the release of goods).

For phone and internet sales, credit card payments must be accompanied by photo identification and signature. Diamonds and jewelry will only be delivered to the address on file with the customers cards.

Delivery

Shipping is free of charge within Australia and International deliveries attract a small charge plus insurance. Diamond specilist will decide on the method of delivery by either Registered Post, Australian Air Express within 4 days of final payment acceptance. At times we may deliver your diamond in person. For overseas purchases delivery is usually around 10 to 12 days. From time to time deliveries can be delayed by customs clearance backlogs. Your signature and proof of identification are required upon delivery. Deliveries will not be made to P.O. Boxes. All deliveries must be made to the billing address on file with the applicable credit card company.

National and Worldwide Service

Australia: Sydney, Melbourne, Brisbane, Adelaide, Perth, Darwin, Hobart, Canberra, Newcastle, throughout Australia. Internationally: United States, United Kingdom, New Zealand, China, Singapore, Greece, Italy, France, Germany

Custom made diamond jewelry and engagement rings Due to the handcraftsmanship of all our jewelry it takes on average 1 – 2 weeks for completion of your diamond jewelry. This ensures that all jewelry crafted are of the highest quality and workmanship. In special circumstances this waiting time may be reduced to 3 days upon special request.

Tourist refund scheme

The Tourist Refund Scheme (TRS) is an initiative of the federal government and allows travelers a refund on purchases when traveling overseas. Goods must be taken out of the country within 30 days of purchase and must be accompanied by a receipt. The TRS enables you to claim the goods and services tax (GST) on goods taken overseas, which is usually about 10% of the total purchase price.